Return Policy
Return Period
For digital photography services, clients may request a refund within 14 days of service delivery, provided the service has not been substantially utilized. For physical products such as prints or albums, returns must be initiated within 30 days of receipt, and items must be in their original condition and packaging.
Return Conditions
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when delivered. Digital products that have been downloaded or accessed may not be eligible for return. Custom or personalized items cannot be returned unless there is a defect or error on our part.
All return requests must be accompanied by proof of purchase, such as an invoice or receipt. We reserve the right to refuse returns that do not meet these conditions.
Return Shipping Costs
If a return is due to our error or a defective product, we will cover the return shipping costs. For returns initiated by the customer for reasons other than defects or errors, the customer is responsible for return shipping costs. We recommend using a trackable shipping service for returns.
Return Process
To initiate a return, please contact us using the contact information provided below. We will provide you with return instructions and a return authorization number. All returns must include this authorization number. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to the original payment method within 10 business days. Please note that it may take additional time for the refund to appear in your account depending on your payment provider.
Non-Returnable Items
The following items are not eligible for return:
- Digital downloads that have been accessed or downloaded
- Custom or personalized photography services that have been completed
- Services that have been fully performed
- Items damaged due to misuse or normal wear and tear
- Items returned more than 30 days after delivery
General Legal Requirements
This return policy complies with Australian Consumer Law, which provides consumers with certain rights and protections. Under Australian Consumer Law, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality.
Nothing in this policy affects your rights under Australian Consumer Law or any other applicable consumer protection legislation.
Cancellation Policy
For service bookings, cancellations made more than 30 days before the scheduled service date will receive a full refund minus any non-refundable deposits. Cancellations made between 14 and 30 days before the service date will receive a 50% refund. Cancellations made less than 14 days before the service date are not eligible for a refund, except in cases of emergency or circumstances beyond the client's control, which will be evaluated on a case-by-case basis.
All cancellation requests must be submitted in writing via email or through our contact form. The cancellation will be effective from the date we receive and acknowledge your request.
Refund Procedure
Once your return is approved, we will initiate a refund to your original payment method. You will receive an email confirmation when the refund has been processed. Refunds typically take 5-10 business days to appear in your account, depending on your payment provider.
If you have not received your refund within 10 business days, please check with your bank or payment provider first, then contact us if the issue persists.
Contact Information
For questions about returns, refunds, or cancellations, please contact us:
Artisangiftsshop
294 Park St
South Melbourne VIC 3205
Australia
Phone: +61457499358
Email: contact@artisangiftsshop.world